Awareness March Held and Introduction of Public Complaint Desk by the Bureau for the Prevention of Abuse of Women and Children
The Bureau for the Prevention of Abuse of Women and Children organized a special awareness march on July 19, 2025, from its Head Office. The march proceeded via the Maradana Railway Station and concluded at Galle Face Green.
The objective of the march was to raise public awareness regarding issues faced by women and children—such as gender-based violence, abuse, and other challenges—and to promote the 24-hour hotline 109, operated by the Bureau.
The event was led by Ms. Renuka Jayasundara, along with participation from Ms. Imesha Muthumala, Director of the Bureau, Mr. Merril Ranjan, and over 350 police officers from various districts including Gampaha, Kelaniya, Colombo, Panadura, Elpitiyaa, Galle, Matara, Tangalle, and Kuliyapitiya.
In addition to the march, the event included leaflet distribution, street dramas, and public demonstrations to educate the public on how to report abuse using hotline 109.
Objective of Introducing the Public Complaint Desk
The Public Complaint Desk was established at the Bureau for the Prevention of Abuse of Children and Women to allow the public to directly lodge complaints, especially in situations such as:
Failure by police stations to accept complaints or conduct proper investigations.
Lack of action on cybercrimes by respective police stations.
Cases where adolescents are hesitant to visit police stations in person—particularly when the perpetrators are lawful guardians or close relatives.
Such complaints can be made confidentially and safely through:
📧 Email: cwb.online@police.gov.lk
📞 Hotline: 109
📞 Telephone: 0112 444 444 / 011-2337041
The Complaint Desk is operational 24 hours a day under the supervision of the Director of the Bureau and coordinates with relevant police stations and institutions to take prompt action.
Contact Information
Bureau for the Prevention of Abuse of Children and Women
📍 No. 78, 1st Floor, Mukthar Plaza Building, Grandpass Road, Colombo 14, Sri Lanka
📧 Email: dir.cwbureau@police.gov.lk | cwb.online@police.gov.lk
📞 Hotline: 109 / 011-2444444 / 011-2337041
